Политика возврата средств

Returns & Cancellations Policy
At Salt & Mud, your satisfaction is our priority. We offer a transparent and hassle-free return and exchange process in compliance with UAE Consumer Protection Law (Federal Law No. 15 of 2020 and Cabinet Decision No. 66 of 2023).

Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return:

  • Items must be unused, unworn, and in their original condition

  • Must include original packaging, tags, and proof of purchase

  • Return requests must be made in advance by contacting info@saltandmud.com

If your return is approved:

  • We’ll send return instructions and a shipping label

  • Returns sent without prior authorization will not be accepted

Return Address:
Aqua Therapy Cosmetics Trading LLC

International city, Morocco Cluster J01, Warehouse S11, Dubai, United Arab Emirates.

Tel : +971 4 5135509

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or wrong item, contact us within 2 business days. We will arrange a replacement, exchange, or full refund — including shipping costs, as required by UAE law.

Non-Returnable Items

We do not accept returns for:

  • Opened or used personal care products

  • Perishable goods (e.g. food, plants, flowers)

  • Custom-made or personalized items

  • Flammable or hazardous materials

  • Gift cards or sale items

Not sure if your item qualifies? Email us at info@saltandmud.com.

Exchanges

For the fastest service:

  1. Request a return using the process above

  2. Place a new order separately once your return is approved

Refunds

  • Once your return is received and inspected, you’ll be notified of the refund status

  • If approved, the refund will be processed to your original payment method within 10 business days

  • Your bank or card provider may require extra time to complete the transaction

If it’s been more than 15 business days since your refund approval, please contact us.

Shipping Charges

  • If the return is due to damage, defect, or delayed delivery, we’ll refund the full amount including shipping

  • For all other returns, shipping fees are non-refundable and will be deducted from your refund

Order Cancellations

  • Orders can be cancelled before shipment for a full refund

  • If the order has shipped, it can still be returned following the policy above

  • In case of delivery delays, you are legally entitled to cancel and receive a full refund including shipping

EU Customers – 14-Day Cooling-Off Period

If your order is shipped to an EU country, you may cancel or return it within 14 days of delivery — for any reason — provided the item is unused, in original packaging, and includes proof of purchase.

Policy Updates

Our policies may change at any time without prior notice. All updates are effective immediately upon publication on this page.